Busy. Stressed. Ashamed. Awkward. Rushed. Annoyed. Upset. Uncertain. Feeling inadequate. Embarrassed. These and many more reasons abound to justify your reluctance to pick up the phone or meet face to face with someone to talk things through, and instead send Read More …
Pound for pound, a good mentor delivers greater value than gold. With hindsight, it is very common to find that they are the source of advice that sticks with one for a very long time, sometimes for the rest of Read More …
The recent European Union referendum, which resulted in the United Kingdom voting to leave, is a powerful reminder that customers can and do make decisions that may surprise you and sometimes themselves; and more often than not, they may wish Read More …
Lessons in Customer Communications Regardless of where your views lie on the political spectrum, whether you think that the United Kingdom leaving or remaining in the European Union is a good or bad thing, you will no doubt agree that Read More …
Wilma Rudolph wins the women’s 100 meter dash during the 1960 Summer Olympics in Rome. (Photo credit: Wikipedia) She had more reason than most to do nothing and amount to nothing. For a start, she was born prematurely in 1940 Read More …
